Director of Compliance Committee

The Compliance Director is the association’s enforcement officer of the Deed Restrictions for our community. Diligence, documentation, and uniformity of action are the key factors to success in this position. The duties of this position include, but are not limited to:

1. Maintain intimate knowledge of all association governing documents, especially FSHOA Covenants, Bylaws, and Restrictions.

2. Drive or walk the property weekly (or have team do so) to document any compliance issues of residents.

3. Follow up and fill out appropriate documentation for all compliance issues found by you or your team.

4. Communicate regularly on all compliance issues with the President as they occur, ensuring swift and consistent treatment of each case. Since the President is many times the one who receives complaint phone calls, they must be aware of all cases.

5. Draft new compliance policies & letters for noncompliant residents, forward to all board members for approval, and note all responses.

6. Record dates and times of all compliance issues in records so that association action can be taken appropriately and timely.

7. Keep records of costs of association actions to remedy compliance issues, so that provisions can be made to recover all costs and expenses of enforcement.

8. Follow-up on any complaints received from residents that are of a possible compliance nature, and document all phone calls, emails, or letters received, and action taken. The person filing the complaint should remain anonymous to the resident who is out of compliance.

9. Attends all Board Meetings and Workshops, and reports all compliance activity by lot number only (no names or addresses).

Compliance actions can be of a confidential nature, and should be kept between members of the Board of Directors only.

10. Work closely with the Architectural Control Director, and members of the Compliance and Architectural Control Team. This team is a

group of volunteers who help monitor compliance issues, architectural issues, seek board approval for decided actions, and report on actions taken or not taken by residents.

11. Since documentation is the essential part of success, photographs should be taken of infractions to document severity and sequence of improvement in each case. Copies of such photographs should be maintained in files and given to noncompliant residents in letters of notification to assure clarity of violation.

12. Seek legal guidance when necessary. Only Officers and Compliance Director may directly seek legal counsel unless accompanied by same.